Answers for a smoother move.

Post your move details, preferred date and photos where useful. Approved Movers can then send prices and availability through TaskLoader. Your contact details remain private until a booking is paid.

Compare the price, proposed arrival time, Mover profile and reviews. When you accept a quote, TaskLoader will guide you through secure payment before releasing contact details.

Customers pay the agreed booking price through TaskLoader. Founding Movers currently pay a 9% introductory service fee. Stripe payment-processing charges are separate.

Customers can cancel from their customer dashboard and Movers can cancel an accepted booking from their Mover dashboard. Once a quote has been accepted, a cancellation fee equal to 9% of the accepted quote applies to the party who cancels. Both parties receive confirmation by email. Automatic collection or deduction begins when TaskLoader payments are activated.

Message your Mover through the active booking first. If they are late, unavailable or the agreed service changes, contact TaskLoader support and include your job number so the team can investigate quickly.

Use ‘Forgot password?’ on the account page to request a secure reset email. Check your spam folder and always use the newest reset message, as earlier links may expire.